Our Most Popular Questions
Returns & Exchanges:
A Return Goods Authorization (RGA) number must be obtained for all return requests prior to sending product back. No product will be accepted without an RGA number. Products will only be accepted in new, unused/unopened condition within 30 days of the original invoice date.
To receive an RGA number please email firstname.lastname@example.org and include your original order number, reason for return and any other details. We will respond with an RGA number and the return shipping address.
Technical Support & Warranties:
For techical support and warranty information please contact the following manufacturers. YourPoolHQ does not provide technical assistance or cover warranty.
- Hayward: (908)-355-7995
- Pentair/Sta-Rite (800)-831-7133
- Aqua-Flo: (800)-784-3256
- Jandy/Polaris: (800)-822-7933
- Intermatic: (815)-675-7000
- Aquabot: (800)-221-1750
- Ecomatic: (877)-885-0585
YourPoolHQ does not ship Internationally. YourPoolHQ only ships within the United States (excluding Hawaii & Alaska). Currently we do not offer expidited shipping. Typical delivery times are 2-5 business days via UPS. We do not deliver to PO Box. For more information about ship times please view our shipping policy here.
Refusal of Delivery:
If you refuse delivery of a package from YourPoolHQ you will be charged a $15 refusal fee. This is a UPS refusal charge.
If you did not receive an order confirmation # or an order confimation email (check both your inbox and spam folders) after you submitted your order, your order has NOT been successfuly completed. To receive your products you must first successfuly submit an order and recieve and order confirmation number. If you DID receive an order confirmation # you can check the status of your order here.
All prices and shipping costs listed on our website are final.