Our Most Popular Questions
Returns & Exchanges:
A 20% restocking fee will be applied on all returned merchandise. We also reserve the right to deny any returns based upon the condition of the product. Please review our returns policy and you will need to fill out a return RMA request here before any return or exchange can be processed. Items may be returned within 30 days of purchase and you are responsible for the cost of shipping your return item back to us.
Send Returns To:
9354 H. Court
Omaha, NE 68127
*include your order number and reason for return.
Technical Support & Warranties:
For techical support and warranty information please contact the following manufacturers. YourPoolHQ does not provide technical assistance or cover warranty.
- Hayward: (908)-355-7995
- Pentair/Sta-Rite (800)-831-7133
- Aqua-Flo: (800)-784-3256
- Jandy/Polaris: (800)-822-7933
- Intermatic: (815)-675-7000
- Aquabot: (800)-221-1750
YourPoolHQ does not ship Internationally. YourPoolHQ only ships within the United States (excluding Hawaii & Alaska). Currently we do not offer expidited shipping. Typical delivery times are 2-5 business days via UPS. We do not deliver to PO Box. For more information about ship times please view our shipping policy here.
Refusal of Delivery:
If you refuse delivery of a package from YourPoolHQ you will be charged a $15 refusal fee. This is a UPS refusal charge.
If you did not receive an order confirmation # or an order confimation email (check both your inbox and spam folders) after you submitted your order, your order has NOT been successfuly completed. To receive your products you must first successfuly submit an order and recieve and order confirmation number. If you DID receive an order confirmation # you can check the status of your order here.
All prices and shipping costs listed on our website are final.