Please view our FAQ for quick simple answers to our most popular questions (returns, shipping, order status, technical assistance).
Technical Support & Warranties:
For techical support and warranty information please contact the following manufacturers. YourPoolHQ does not provide technical assistance or cover warranty.
- Hayward: (908)-355-7995
- Pentair/Sta-Rite (800)-831-7133
- Aqua-Flo: (800)-784-3256
- Jandy/Polaris: (800)-822-7933
- Polaris Cleaners: (800) - VAC-SWEEP
- Intermatic: (815)-675-7000
- Aquabot: (800)-221-1750
Returns & Exchanges:
A 15% restocking fee will be applied on all returned merchandise. We also reserve the right to deny any returns based upon the condition of the product. Please review our returns policy with any questions and you will need to fill out a return RMA request here before any return or exchange can be processed. Items may be returned within 30 days of purchase and you are responsible for the cost of shipping your return item back to us.
Send returns to:
9354 H. Court
Omaha NE 68127
* please include your order number and reason for return.
YourPoolHQ does not ship Internationally. YourPoolHQ only ships within the United States (excluding Hawaii & Alaska). Currently we do not offer expidited shipping. Typical delivery times are 2-5 business days and will ship from our warehouse locations in Arizona, Nevada, Nebraska, Georgia, Ohio. View map. For more information about ship times please view our shipping policy here.
If you did not receive an order confirmation # or an order confimation email (check both your inbox and spam folders) after you submitted your order, your order has NOT been successfuly completed. To receive your products you must first successfuly submit an order and recieve and order confirmation number. If you DID receive an order confirmation # you can check the status of your order here.
If you need technical support please call the manufactures phone number listed above. Our business hours are 9:00am to 4:00pm Central Time Monday through Friday. To place an order or talk to customer support please call: 1-877-721-2555. If you get a message during business hours, it means we are busy helping other customers. If this happens, please leave us a message anyway. We love to hear from you and we return all calls promptly.
For all other general inquiries please use our contact form below.