Call Us: 1-877-721-2555 (Mon-Fri 9am-4pm Central Time)

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Contact Us

Please view our FAQ for quick simple answers to our most popular questions (returns, shipping, order status, technical assistance).

 

Technical Support & Warranties:
For techical support  and warranty information please contact the following manufacturers. YourPoolHQ does not provide technical assistance or cover warranty.
  • Hayward: (908)-355-7995
  • Pentair/Sta-Rite (800)-831-7133
  • Aqua-Flo: (800)-784-3256
  • Jandy/Polaris: (800)-822-7933
  • Polaris Cleaners: (800) - VAC-SWEEP
  • Intermatic: (815)-675-7000
  • Aquabot: (800)-221-1750
  • Ecomatic: (877)-885-0585

 

Returns & Exchanges
A Return Goods Authorization (RGA) number must be obtained for all return requests prior to sending product back. No product will be accepted without an RGA number. Products will only be accepted in new, unused/unopened condition within 30 days of the original invoice date.

 

To receive an RGA number please email support@yourpoolhq.com and include your original order number, reason for return and any other details. We will respond with an RGA number and the return shipping address.

 

Shipping:
YourPoolHQ does not ship Internationally. YourPoolHQ only ships within the United States (excluding Hawaii & Alaska).  Currently we do not offer expidited shipping. Typical delivery times are 2-5 business days and will ship from our warehouse locations in Arizona, Nevada, Nebraska, Georgia, Ohio. View map. For more information about ship times please view our shipping policy here.

 

Order Staus:
If you did not receive an order confirmation # or an order confimation email (check both your inbox and spam folders) after you submitted your order, your order has NOT been successfuly completed. To receive your products you must first successfuly submit an order and recieve and order confirmation number. If you DID receive an order confirmation # you can check the status of your order here.

 

Phone Support:
If you need technical support please call the manufactures phone number listed above. Our business hours are 9:00am to 4:00pm Central Time Monday through Friday. To place an order or talk to customer support please call: 1-877-721-2555. If you get a message during business hours, it means we are busy helping other customers. If this happens, please leave us a message anyway. We love to hear from you and we return all calls promptly.
 

For all other general inquiries please use our contact form below.

 

 
  

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